Careers at Rufus Labs

Operations & Fulfillment Associate

About Rufus Labs:

Rufus builds WorkHero, the most advanced human automation platform for supply chain. Comprised of workforce analytics ai-software and rugged wearable technology, WorkHero brings never-before-seen visibility to warehouse operations, allowing for smarter, more informed decisions.

About the job:

We're looking for a highly organized, execution-focused Operations & Fulfillment Associate to work directly with company leadership across operations, fulfillment, and customer experience.

This is an early-career, high-growth role for someone who wants to learn how a startup actually runs — not from the sidelines, but in the middle of it. You'll own real work across the company while jumping in wherever leverage is needed — whether that's managing inventory, prepping a hardware rollout, supporting a customer, or getting a shipment out the door.

This role is hands-on. It includes real physical work in our LA lab.

Part-time or Full-time. LA-based. Hybrid (In Office / Home)

Skills You'll Need:

  • 0–2 years of experience in a startup, operations, marketing, consulting, or similar high-intensity environment

  • Extremely organized and detail-oriented — you track things without being asked twice

  • Comfortable moving between strategy discussions and hands-on execution

  • Strong written and verbal communicator

  • Tech-savvy and fluent with modern tools (HubSpot, Google Workspace, Slack, Apollo, AI tools, etc.)

  • Hands-on experience with Android devices or consumer electronics a plus

  • Warehouse, fulfillment, or logistics experience a plus

  • Based in Los Angeles

What You'll Do:

  • Operations & Fulfillment: Prep, configure, and ship demo units, customer hardware orders, accessory store orders, and new customer rollouts — end to end

  • Device Configuration: Flash and provision Android devices, apply MDM profiles, troubleshoot basic setup issues

  • Inventory Management: Maintain real-time inventory visibility across hardware, accessories, and supplies

  • Ops Meetings: Run 3x weekly internal ops syncs to align the team on open shipments, priorities, and blockers

  • Customer Experience: Step in to support inbound customer requests during demand spikes; improve documentation and support workflows over time

Most importantly:

  • You don't say "that's not my job."

  • You move quickly and take initiative.

  • You care about outcomes more than titles.

  • You want to build something meaningful — and grow with it.

What You'll Get:

  • Direct exposure to company leadership

  • A front-row seat to how a hardware + software startup scales

  • Broad experience across marketing, sales, customer success, and logistics

  • Increasing responsibility over time based on performance

  • A path toward senior operations or leadership roles as the company grows

  • Competitive compensation and meaningful early-stage equity

Growth here is earned. If you perform, your scope will expand.

How to Apply:

Send your resume along with a short note covering:

  • Why you want to work at a high-velocity logistics tech company

  • A time you stepped outside your job description to get something done

  • Why Rufus Labs specifically

We value initiative. Show us yours. Apply now.

Learn more about Rufus Labs at www.getrufus.com. Send your application to us at enterprise@rufuslabs.com.

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