FAQs

What is Rufus WorkHero?

Rufus WorkHero is the most advanced connected operator platform for supply chain. Comprised of workforce analytics software, rugged wearable technology, and superhuman support, WorkHero is a complete Productivity as a Service (PaaS) solution for the evolving warehouse.

WorkHero is compatible with most WMS systems and replaces existing scanning technology (with $0 Cap Ex), reduces pick speed/labor cost by up to 55%, and gives a never-before-seen level of worker visibility to management in our warehouse customers’ operations. 

How does the WorkHero platform work? What’s included?

WorkHero is a monthly subscription service that provides everything your workforce needs to achieve superhuman results. One monthly fee per worker includes all the scanning and android terminal hardware needed, our state-of-the-art analytics, labor, & MDM software, and our 24/7 global support with unlimited break & replace. Providing all the tools and insight into real-time workflow allows warehouse managers to focus on the task of getting goods in/out the door.

Our service also includes hardware & software refreshes and updates… every time we update terminals & scanners, or bring new and exciting features to WorkHero, customers on our monthly WorkHero subscription receive those upgrades at no cost. Regular hardware refreshes allow customers to stay up to date with the latest tech and never need to RFQ or purchase new tech ever again.

How does your unlimited break and replace work?

You break it, we replace it on the SAME DAY. It’s that simple. All WorkHero subscriptions include unlimited break & replace with on-site redundancy. All customers have extra Rufus devices on hand to replace on the same day in order to allow for ZERO down time. Since all Rufus hardware is user login based, workers can grab a new device off a shelf, log in and be back in their same workflow. Ship back the broken device and we’ll send another out to keep on the shelf.

Does WorkHero work with WMS & ERP systems?

Yes. Rufus hardware and WorkHero software work with most WMS and ERP systems that have Android or Web access. From partnerships with Ivanti and StayLinked, to our built in web URL browser for web WMS support, we cover 99% of customers’ new and legacy systems. WorkHero is simple enough to work out-of-the-box on day one.

What if I need to scale up for seasonal warehouse hires?

Every warehouse is unique and peak seasons can be different for everyone. Rufus FLEX, included with every WorkHero subscription, allows customers to scale up and down with Rufus hardware and user accounts as needed for their seasonal personnel fluctuations. For example, if you hire double your warehouse team for November through January, you’ll be able to scale up all the hardware you need to equip that team for 3 months and send it back to us when you’re done. No Capex and no unused hardware sitting on shelves and depreciating in value for 9 months.

Can I use your scanners and software with my own Android devices?

Rufus hardware and WorkHero software are built to work together for maximum productivity and efficiency gains. Integrations, analytics, and real-time user and device management are all built into our solution and will only work with Rufus technology. Our monthly WorkHero subscription includes all the hardware, software, warranties, and free hardware upgrades at no CapEx. With WorkHero you’ll never have to worry about owning outdated tech as we’ll always be providing you with the latest. Not only does this save on budget, it also assures your team will have the latest features as we develop them, as some features may require newer hardware - and when it does, we have you covered with free hardware upgrades.

What is Rufus WorkHero’s capacity to support large global customers?

Rufus is headquartered in the United States, but serves clients across the globe (North America, Europe, UK, and more) ranging from small family owned facilities to international Fortune 500 companies. Whether you’re looking to modernize your warehouse technology for a smaller crew or a global workforce… we have you covered.